Got a question?

Download the Doqit app from your App Store and follow the registration process. Your account is created once registration has been completed successfully.

You should receive an email from us with your verification code. Enter the given 4-digit verification code at the Doqit verification stage and click on `Verify` and you're good to go.

Please check your spam, junk or promotions folder first.

If you still can't find our emails, make sure you're checking the inbox of the email address you registered with.

If you're still having trouble, contact support@doqit.io and we'll be happy to help.

Changing your password is simple. Just click on the Menu, go to ‘My Profile’, and click on ‘Change Password’. You will then be required to enter your Doqit registered email address, hit the `Send` button and we’ll send you an email with a link to reset your password.

Don’t worry, we can help. On the sign-in screen, click on ‘Forgot Password?’, pop in your Doqit registered email, press `Send` and check your email. We’ve sent you an email with a link to reset your password.

We're sorry you're having trouble signing in.

There are a few common reasons:

• You haven't completed account registration yet. If you're new to Doqit, please create an account first.

• You're using a different email address from the one you registered with.

• Your email address hasn't yet been verified. Please check your inbox and spam folder for a verification email.

• You're trying to sign in to the web version without first creating an account in Doqit.

You can access Doqit on the web at app.doqit.io.

Still having trouble? Please contact us at support@doqit.io with the email address you're trying to use and a brief description of the issue. We'll be happy to help.

If you've already have an active Doqit subscription, you should not normally be asked to purchase another one when accessing desktop.

Before purchasing again, please check:

- You're signing in with the same email address you used when creating your Doqit account.

- You're accessing the web app at app.doqit.io

- Your mobile subscription is active and linked to the same account.

If you've checked the above and you're still being asked to subscribe, please don't purchase a second subscription. Contact us at support@doqit.io and we'll investigate for you.

If you believe you've been charged for more than one Doqit subscription, please contact support@doqit.io with the email associated with the account and we'll investigate as quickly as possible.

Yes. You can access Doqit through your web browser at app.doqit.io using the same login details you use in the mobile app.

Many users use both the mobile app and desktop version, allowing them to access their important information wherever it's most convenient.

No. You can create your account via the web app or mobile app.

However, if you've already created an account on one device, make sure you use the same email address and password when signing in on another device. 

Use the email address you originally registered with when creating your Doqit account.

If you have multiple email addresses and aren't sure which one you used, please contact our support team and we'll help you locate your account.

Not necessarily.

An account is only created once the registration process has been completed successfully. If you're unsure whether your account was created, please contact us with the email address you believe you used and we'll be happy to investigate.

The easiest way to get started is by adding one important document or piece of information.

Many users begin with:

• A passport
• An insurance policy
• A vehicle document
• A warranty
• An upcoming renewal

Once you've added your first item, it's easy to build your organised digital filing system from there.

Tap the + Add button and upload your document, photo, PDF or screenshot. Doqit's SmartScan AI will read the information and help extract key details for you.

Review the information, make any changes if needed, and save.

Absolutely.

After Doqit has processed your information, you can review, edit and update the details at any time to ensure everything is accurate and up to date.

Doqit can help you keep track of important dates such as renewals, expiries and upcoming deadlines.

When a reminder is due, you'll receive a notification so that nothing important gets missed.

You can view, edit and manage your reminders directly within the app.

Many people use Doqit to store and organise:

• Passports and identity documents
• Insurance policies
• Vehicle documents
• Property and mortgage information
• Warranties and receipts
• Travel bookings and itineraries
• School paperwork
• Medical information
• Pet records
• Subscription information
• Important household documents

If it's important and you want to find it quickly when you need it, it belongs in Doqit.

Yes.

While many users upload documents and images, you can also create records manually and add information directly into Doqit.

This is useful for storing details that may not have an associated document.

Yes.

Doqit helps you organise your documents and information into categories, making it easy to find what you need when you need it.

Whether you're managing insurance documents, travel bookings, vehicle information, pet records or household paperwork, categories help keep everything organised and accessible.

Doqit helps you organise your information into categories, making it quick and easy to find what you need.

You can use existing categories or create your own to suit the way you manage your life admin. Many users create categories for things such as:

• Home
• Insurance
• Vehicles
• Health
• Family
• Pets
• Travel
• Education

Organising documents into categories makes it easier to keep related information together and quickly locate important records when you need them.

Yes.

Doqit allows you to create your own categories, giving you the flexibility to organise information in a way that works for you and your household.

You can also hide categories you don't use, helping to keep your Doqit account focused on the information that matters most to you.

Yes.

You can share documents and folders with family members, making it easier to manage important information together.

Shared access can be particularly useful for household documents, insurance information, travel plans and other important records that more than one person may need access to.

Yes.

Doqit's search functionality makes it easy to quickly find documents and information stored in your account.

Simply use the search feature to locate what you're looking for, helping you spend less time searching and more time getting things done.

Doqit is designed to help you organise all of your important life admin information.

For current storage allowances and any applicable limits, please refer to your subscription details within the app or contact our support team.

Protecting your personal information is a top priority. Doqit uses secure cloud infrastructure, encrypted connections, and industry-standard security practices to help safeguard your information.

We continually review and improve our security measures to help keep your information secure.

Access to your documents is restricted and controlled through your account permissions. If you choose to share information with family members, only those you have authorised will be able to access the items you share.

Yes. Doqit is committed to complying with UK GDPR and applicable data protection legislation.

For more information about how we collect, process and protect personal data, please refer to our Privacy Policy.

At present, each person has their own Doqit account and subscription.

Documents and categories can then be shared between accounts, allowing both people to access important information when needed.

Yes. Documents and categories can be shared with family members, making it easier to manage important information across your household while maintaining appropriate security and privacy controls. 

Yes.

You can create a secure link and share documents or information with people without requiring them to sign up for Doqit.

This makes it easy to share important information with family members, professionals or anyone else who needs access, without requiring them to sign up for Doqit.

Yes. We're currently working on a dedicated family experience to make it even easier for households to organise, manage and share important information together.

Multi-factor authentication adds an extra layer of protection to your account.

In addition to your password, you'll be asked to verify your identity using a second method, helping prevent unauthorised access even if someone knows your password.

Currently, family access is managed through sharing features that are set up during your lifetime.

We're actively exploring additional family and legacy-access options based on customer feedback and recognise the importance of helping families access important information when it's needed most. 

Yes. You can access Doqit on multiple devices using the same account, including mobile and desktop.

Doqit is an AI-powered life admin app designed to help you organise, manage and access your important documents, information and reminders in one secure place.

From insurance policies and warranties to travel bookings and household information, Doqit helps you stay organised and makes sure nothing important gets missed.

Doqit helps you keep important documents, information, reminders and renewal dates in one place, making it easier to stay organised and reducing the risk of important things being forgotten, misplaced or missed.

Many people use Doqit to store and organise:

• Passports and identity documents
• Insurance policies
• Vehicle documents
• Property and mortgage information
• Warranties and receipts
• Travel bookings and itineraries
• School paperwork
• Medical information
• Pet records
• Subscription information
• Important household documents

If it's important and you want to find it quickly when you need it, it belongs in Doqit.

Doqit is designed for anyone who wants to feel more organised and in control of their life admin.

Our users include:

• Busy individuals
• Families
• Parents and carers
• Homeowners
• Retirees
• Small business owners

If you've ever spent time searching for an important document, forgotten a renewal date or wondered where something was stored, Doqit can help.

Yes.

Documents and folders can be shared with family members, allowing important information to be accessed across your household while maintaining appropriate security and privacy controls.

We're also developing a dedicated family experience to make it even easier for households to manage life admin together.

Yes.

Doqit is available on both mobile and desktop, allowing you to access your information wherever it's most convenient.

You can access the desktop version at app.doqit.io using the same login details as your mobile account.

Yes.

Doqit helps you keep track of important dates, renewals and expiry dates by sending reminders when action is needed.

Whether it's an insurance renewal, MOT, warranty expiry or subscription renewal, Doqit helps make sure nothing important gets missed.

Paper filing systems work well for many people, but they can be difficult to access when you're away from home and important information can be spread across multiple locations.

Doqit gives you instant access to your important information wherever you are, while helping you organise documents, set reminders, search for information and share important records with family members when needed.

Cloud storage services are great for storing files, but they still rely on you remembering where everything is and when action is required.

Doqit goes beyond storage by helping you organise information, extract key details from documents, set reminders for important dates and quickly find what you need when you need it.

It's designed specifically for managing life admin, not simply storing files.

Absolutely.

Many of our improvements and new features are inspired by customer feedback.

We're always interested in hearing how we can make Doqit even better, so please get in touch and share your ideas with us.

That's exactly what Doqit was designed to do.

Many people feel overwhelmed by paperwork, scattered information, forgotten renewal dates and the challenge of keeping track of life's admin.

Doqit brings your important documents, information and reminders together in one place, making them easier to find, manage and share when needed.

Whether you're organising your household, supporting family members, preparing for the future or simply trying to stay on top of everyday life, Doqit helps reduce the mental load by making sure nothing important gets missed.

If you can't find the answer you're looking for, you can contact us directly from within the Doqit app.

Navigate to:

Account > Help & Manage Plan > Contact Support

If you're unable to access the app, please use the contact form on our website and we'll be happy to help.

The quickest way to report a technical issue is through the Doqit app.

Navigate to:

Account > Help & Manage Plan > Contact Support

Please include as much detail as possible, including what you were trying to do and any screenshots if available.

Your device information, app version and technical details are automatically included, helping us investigate issues more quickly.

If you're unable to access the app, you can also contact us using the contact form on our website.

You can contact us directly through:

Account > Help & Manage Plan > Contact Support

Alternatively, you can use the contact form on our website.

You can delete your account directly within the Doqit app.

Simply navigate to:

Account Information > Delete Account

Please note that deleting your account is permanent and will remove your account and associated data from Doqit.

If you're experiencing any difficulties, please contact our support team and we'll be happy to help.

Subscriptions are managed through the platform on which you subscribed.

For Apple subscriptions:

• Settings
• Apple ID
• Subscriptions

For Google Play subscriptions:

• Google Play Store
• Profile
• Payments & subscriptions
• Subscriptions

Select Doqit and follow the cancellation instructions.

You'll continue to have access until the end of your current billing period.

If you believe you've been charged more than once for a Doqit subscription, please contact us as soon as possible with the email address associated with your account.

We'll investigate the issue and help resolve it as quickly as possible.

We aim to respond to all enquiries as quickly as possible.

Response times can vary depending on demand, but we'll always do our best to get back to you promptly and keep you updated if an issue requires further investigation.

Need help? You can contact the Doqit team directly from within the app.

Navigate to:

Account > Help & Manage Plan > Contact Support

When you submit a request, Doqit automatically includes helpful technical information such as your app version, device type and operating system version. This helps us investigate and resolve issues more quickly.

If you're unable to access the app, you can also use the contact form on our website.